FAQ
Holiday Card FAQ
What happens if my package is delayed or lost in transit?
Due to unprecedented shipping volumes, all carriers have increased rates and extended delivery times, especially during the busy holiday season. If your order is delayed or appears lost, we’re here to assist by gathering any available information from the shipping carrier. However, please understand that we can only share the details provided to us by the carrier. Once your order leaves our facility, its delivery timeline is beyond our control and entirely dependent on the carrier. Additionally, we can only replace items once the carrier officially declares them lost.
What is your return policy?
Due to the nature of my small business, all Holiday Cards are final sale.
How do I contact you?
For any questions, feel free to email us at sommerbostonart@gmail.com. Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Please allow up to one business day for our customer service team to respond.
Artwork FAQ
When will I receive my order?
Larger prints are carefully rolled into a tube, while smaller works are securely sent in a rigid flat mailer. I handle all orders myself as a small business owner and have artwork printed and packaged as quickly as possible! Orders are processed and shipped within 2 weeks of purchase.
What is your return policy?
Due to the nature of my small business, all original paintings and prints are final sale.
What is your return policy?
Due to the nature of my small business, all original paintings and prints are final sale.
Do you offer commissions?
I am not taking commissions at this time. If I do open up commission slots in the future, I will share the news through instagram! If you'd like to put in a request for a commission, you can reach out to me here.
Can I order a print in a custom size?
Possibly! If the size you are looking for is not listed on the site, you can reach out here to see if our team can accommodate your size request!
Who owns the rights to your artwork?
I do! The original artwork and prints sold here are held under copyright and is the property of Sommer Boston. Purchased artwork may not be reproduced or used for any purpose that has not been permitted by Sommer Boston Art LLC.